Frequently Asked Questions

About Our Products

What do I receive after purchasing?

All our products are digital PDF patterns. After completing your purchase, you will receive an email with a download link to access your crochet pattern instantly.

What skill level are your patterns designed for?

We offer patterns for all skill levels — from beginner-friendly designs to more advanced projects. Each pattern listing clearly states the recommended skill level.

What do the patterns include?

Each pattern includes step-by-step written instructions, stitch counts, materials list (yarn weight, hook size, notions), and helpful tips. Some patterns also include photos of the finished project.

Orders & Downloads

How do I download my pattern?

Once your payment is confirmed, you will receive an email from us with your download link. You can also access your purchases anytime by logging into your account and visiting your order history.

I didn't receive my download email. What should I do?

Please check your spam or junk folder first. If you still can't find it, contact us and we'll resend your download link promptly.

Can I re-download my pattern?

Yes! Your purchase gives you lifetime access to your pattern. You can re-download it anytime from your account order history.

Refunds & Exchanges

Do you offer refunds on digital products?

Due to the nature of digital products, we generally do not offer refunds once a file has been downloaded. However, if you experience a technical issue with your file, please contact us and we will do our best to help.

Can I share the pattern with others?

Our patterns are for personal use only. Please do not share, reproduce, or distribute the files. You are welcome to sell finished items made from our patterns.

Contact

How can I reach you?

You can contact us through our store's contact page or by replying to your order confirmation email. We aim to respond within 24–48 hours.